In-Store Pickup & Curbside Service

For your convenience, you can shop online and pick up at our store in Gainesville, Florida.  In-Store Pickup is always Free.

Downtown Tabby Pet Store
404 NW 10th Avenue
Gainesville, Florida 32601

Monday-Friday 10am-7pm and Saturdays 10am-5pm (excluding major holidays).

Purchase online and choose In-Store Pickup as your shipping method. After placing your order and selecting store pickup at checkout, your order will be prepared and ready for pick up within 1-2 hours during business hours. We will send you an email or text when your order is ready. Please have your order confirmation with you when you arrive.

You’ll get an email or text confirmation once your order is ready for pickup and another one once your order has been picked up. For faster service, bring your confirmation email to the register and we will retrieve your order for you.

No-Contact Curbside Pickup is available too!

Here’s how it works:

  • Order online & select in-store pickup
  • Wait to receive your "Ready for Pick Up" email or text 
  • When you arrive at the store parking lot, call or text the store & let us know you are here
  • We will promptly bring your order out to you
  • Open your trunk or door and we will place your order in your vehicle
Curbside Pickup is available daily during regular business hours


    How do I know if an item is eligible for pick up?

    All items in our store are eligible for free in-store pick up!

    When do I pick up my order?

    You will receive a "Ready for Pick Up" email or text within an hour after checkout (during regular business hours) letting you know your order is ready for you to pick up. If your order was placed when the store is closed, we will get your order ready for you to pick up the next business day.

    Can someone else pick up my order?

    Yes! Leave a note at checkout to let us know the name of the person you are having pick up your order.

    Where do I go and what do I bring with me to the store?

    Go to our store at 404 NW 10th Avenue in Gainesville, Florida during regular business hours. Bring your 'Ready for Pickup' email in print or on your mobile phone and we will fetch your order for you.

    Can I use coupons for an order placed online for in-store pickup?

    Yes! Valid site promotion codes and Tabby Token points may be used on in-store pickup orders. Manufacturer Coupons are not currently accepted for in-store pickup orders.

    How long do I have to pick up my order?

    If your order is not picked up within 7 days, will contact you to inquire. If we cannot reach you within 10 days after your order was placed, your items will be returned to stock and we will issue a refund.  Contact us if you need to change your in-store pick up order to local home delivery.

    How do I cancel or return my purchase?

    In-store Pickup purchases can be returned within 30 days of purchase by coming in to our store during regular business hours.  For returns with a receipt, you will receive a refund for the amount paid. For returns without a receipt, you will receive an in-store credit upon approval. Please review our Return Policy.

    To Cancel your order, please contact us online or at 352-377-1100.

    How do I check my order status?

    You can can track your order, check your order history, and view your current order status by logging in to your password-protected store account.  If you do not have a store account, you can create one CREATE A STORE ACCOUNT HERE.

    Please note: Order information may not appear in your Order History for up to 1 hour after the order has been submitted.

    If you have questions or need additional assistance, we're here to help!  Call or text us at 352-377-1100