General Questions

Downtown Tabby Pet Store in Gainesville, Fl.
404 NW 10th Avenue, Gainesville,Fl 32601
Phone: (352) 377-1100

Downtown Tabby Pet Store in Micanopy, Fl.
Satellite Store inside Restless Mommas Gift Shop
206 NE Cholokka Blvd, Micanopy, FL 32667
Phone: (352) 281-8934

Downtown Tabby Pet Store in Gainesville, Fl.
Main Store in Northwest Gainesville
404 NW 10th Avenue, Gainesville,Fl 32601
Monday - Friday 10 am - 7 pm
Saturdays 10 am - 5 pm
Sundays - Closed

Downtown Tabby Pet Store in Micanopy, Fl.
Satellite Store inside Restless Mommas Gift Shop
206 NE Cholokka Blvd, Micanopy, FL 32667
Thursday - Sunday 11 am-5 pm
Monday-Wednesday - Closed

Online Ordering

We accept all major bank cards, Apple Pay, Amazon Pay, Google Pay, PayPal, Shopify Pay, and Downtown Tabby gift cards.

If an item you want is out of stock, please contact us and we’ll notify you of the next restock date.

You can view your order status when logging into your account. We'll
also send you an email once your order is on the way.

You can access your account HERE. Once on the log-in screen, you will be prompted to input your email address and password. Please be sure to double-check your spelling.

Voila! You are now in your account with quick access to view, edit, and modify your orders and subscriptions!

You can reset your password with a few steps if you happen to forget it. On the log-in screen, click “Forgot Password?” and then enter your email address. You should receive an email from us with a link to reset.

Absolutely! Give us a call at (352) 377-1100

Shipping & Delivery

We do not offer shipping of orders at this time but we do offer FREE Store Pick Up and Local Home Delivery in Gainesville and the surrounding areas of Alachua County, Florida.

Local Home Delivery is available to addresses within 20 miles of our store location in Gainesville, Florida. Delivery is available Monday - Friday. Please order by 2 PM for Same-Day Delivery or use store pick-up for any urgent orders.

In-Store Pick Up is available at our Gainesville and Micanopy Stores. Pick up is available during regular store hours at the following locations:

Downtown Tabby Pet Store in Gainesville, Fl.
404 NW 10th Avenue, Gainesville,Fl 32601

Pick Up available during normal business hours:
Monday - Friday 10 am - 7 pm and Saturdays 10 am-5 pm

Downtown Tabby Pet Store in Micanopy, Fl.
Satellite Store (inside Restless Mommas Gift Shop).
206 NE Cholokka Blvd, Micanopy, FL 32667

Pick Up available during normal business hours:
Thursday - Sunday 11 am-5 pm

See our full Shipping & Delivery Policy HERE

Yes! Order online from anywhere in the world and we will deliver to your recipient as long as they live within our local delivery area. We will make a special home delivery to your recipient along with your personalized message and a gift receipt!

Here's How:
1. Order Online and choose Local Delivery
2. Use your recipient's address for the delivery address *note, your gift recipient must live in Gainesville or Alachua County, Florida
3. Add an order note at checkout with any special instructions and a personalized gift message for your recipient.

We will hand-write your personalized message on a greeting card and make a special home delivery to your recipient along with your personalized message and a gift receipt!

Need help with a Gift Delivery? Give us a call at (352) 377-1100

Returns

If you or your pet are not 100% satisfied, you can return items within 30 days of purchase for a full refund or store credit. Simply keep your receipt and original packaging. See our full refund policy HERE

Yes! We guarantee all of our pet food and will gladly offer store credit toward a different brand or recipe, even if the returned bag is already open. The only exceptions are opened cans of pet food and frozen pet food.

OTHER FAQS

Downtown Tabby Pet Store is family-owned and operated by a local family, Joy & Kat Drawdy. Long-time residents of Gainesville, the Drawdy family has been active in animal rescue, animal nutrition, and the pet retail industry since 1983. Joy Drawdy is the founder of Gainesville Pet Rescue and Co-founder of Earth Pets Natural Pet Market. Kat Drawdy is the creator of our satellite store in Micanopy and curator of all things unique and fun at our gift shop and satellite stores. All of the amazing employees at Downtown Tabby Pet Store are local residents with lifelong ties to the Drawdy family.

No we don’t sell pets, but we do partner with local rescues and host pet adoption events from time to time. Check our social media accounts regularly for notifications & updates about pet adoption events.

Sadly, we were forced to close our kitten nursery during the Covid pandemic. All of our kittens were adopted into loving homes and the nursery was closed down in early 2021. We are still very involved with animal rescue and will often have kittens available for private adoption. Check our social media accounts regularly for notifications & updates about adoptable pets.